Entersoft Surveys, part of Entersoft Cloud apps, enables marketing, sales and customer service teams to design, distribute, and analyze surveys from templates, track responses, and trigger follow-up actions within Entersoft CRM.

Surveys can be designed with ready-made templates, configurable questions, weighting, anonymous responses, and duration controls. Results are presented with dashboards and graphs including KPIs, scorecards, weighted scoring, drill-down analysis, response rate tracking, and sentiment scoring. The system also enables invitations via SMTP, Moosend or MailChimp and composes personalized welcome and closing pages with branding.

Designed as a versatile tool for all customer-facing departments, Entersoft Surveys lets teams onboard participants, navigate questions in any web browser, and trigger post-survey actions such as promotions, sales visit planning and complaint management.

Features & Benefits

• Survey Design & Templates: Templates, weighted questions, anonymous responses, duration and expiration.
• Response Evaluation & Insights: KPIs, Scorecards, Weighted scoring, drill-down analysis, sentiment scoring, and response-rate tracking.
• Invitation & Distribution: Send invitations via SMTP, Moosend, or MailChimp to recipients.
• Branding & Respondent Experience: Welcome page, Closing page, Background and Logo customization; browser-friendly questionnaire navigation.
• Post-Survey Actions & Automation: Supports follow-up actions like promotion materials, sales visit planning and complaint management.