Entersoft CRM is an innovative Customer Relationship Management system fulfilling the needs of Sales, Marketing, Customer Service and Maintenance Service (SLAs) divisions of an organization. It is fully integrated with ERP systems, providing an integrated software environment for a 360o, real time insight of your customers and contacts. Entersoft CRM is a powerful tool to plan, organize and monitor your business processes and transactions with your audiences. Easy to adapt and versatile, Entersoft CRM increases customer visibility, provides seamless teamwork, employee effectiveness and advanced customer experience. It is fully integrated with Microsoft Outlook and accessible via mobile devices (Windows compatible smartphones, tablets, iPhone and iPad) to enable your mobile executives with real time information and the same tools as if they were at office, increasing their effectiveness and productivity. Advanced Role Based Analytics, Reporting and Business Intelligence capabilities empower your executives to develop targeted marketing campaigns, successful promotions, sales strategies and policies. Design and execute effective marketing and sales campaigns based on informed decisions and attain your goals, beyond competition.

Entersoft CRM is fully integrated with Entersoft ERP or as a standalone product, providing comprehensive solutions for: Customer Relationship Management, Sales Force Automation, Visit Plan, Sales Commissions Management, Opportunity Management, Contract Management, Subscription Management, Marketing Campaigns, Customer Profiling & Segmentation, Marketing Campaigns, Questionnaires / Surveys, SMS/MMS Marketing, Event Management. More… Service Management & Customer Care includes Service Management, Service Level Agreement Management (SLAs), Complaints Management, Knowledge Base Management, Request for Approval, CTI Integration, Microsoft Outlook. More about Entersoft CRM Marketing Management…

Features & Benefits

• Customer Relationship Management: Provides a 360-degree view of customers, unifying data across sales, marketing, service and maintenance for coordinated engagement.
• Sales Force Automation: Automates leads, opportunities, visits, and commissions, aligning sales activity with business goals.
• Marketing Campaigns & Customer Profiling: Designs targeted campaigns using profiling, segmentation, surveys, SMS/MMS marketing and event management.
• Service Management & Customer Care: Manages SLAs, complaints, knowledge base, approvals and CTI integration to improve support quality.
• Mobile Access & Outlook Integration: Accessible via mobile devices and fully integrated with Microsoft Outlook for real-time data on the go.