Tyler's Enterprise Utilities software provides comprehensive billing and customer information management for municipal and independent utility authorities. It handles all billing functions, payment processing, customer communication, and reporting with accuracy and efficiency. The software supports multiple billing cycles, flexible rate structures, and provides 24/7 customer access for online payments and account management. Key Features and Benefits:

• Comprehensive Utility Billing:
  • Bills water, sewer, and electric services.
  • Manages multiple active billing cycles concurrently.
  • Receives and tracks payments.
  • Maintains historical information on services, accounts, and customers.
  • Provides 24/7 customer access for online payments and account management.
  • Analyzes trends and variations in customer records.
  • Facilitates quick responses to customer inquiries.
• Collections and Billing Automation:
  • Schedules delinquent processing steps automatically.
  • Manages multiple active billing cycles.
  • Supports electric billing functionality (demand, KVAR, KWH).
  • Accommodates all charges and services with flexible rate setup.
  • Offers flexible bill statement designs, including consumption graphs.
  • Automates delinquent notices, late fees, and shut-off list generation.
• Flexible Account Setup and Management:
  • Uses built-in tools for easy account setup and management.
  • Leverages powerful search functionality.
  • Defines account numbering structure, creates codes, and determines field labels.
  • Performs account-related actions (multiple pending individuals, ownership reversion, new individuals, service deposits).
  • Enhanced compound meter setup.
• Customer Focus:
  • Provides a 360° view of customer and account information.
  • Enables communication via phone, email, or text.
  • Allows customer utility account management (view/pay bills, request services, make changes).
  • Generates letters, notices, contracts, and labels.
• Reporting and Analysis:
  • Central launching point for key utility billing software areas.
  • Displays account location, customer, billing address, recent activity, and phone numbers.
  • Shows deposit, current, delinquent, interest/penalty, and total balance amounts.
  • Offers hundreds of user-defined reports.
  • Enables custom report creation with SSRS and Enterprise ERP data views.
  • Includes built-in analytic tools and pivot tables.
• Work Order Tracking:
  • Drills down into individual work orders and views details.
  • Establishes rules for work order printing and completion.
  • Tracks routine account maintenance (meter replacement, connection, testing).
  • Defines daily limits on work order types.