Enterprise Alerting Software

Avoid unexpected downtime of your most critical systems

Empowering operations teams to effectively respond to unexpected incidents

Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.

Never miss a critical Alert

Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.

Always know who's on call

Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.

Anywhere ChatOps, incident sharing and conferencing

IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack’s Enterprise Notification Software provides the perfect toolset for a real-time, anywhere collaboration experience.

Leave your notebook at home

Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.

Anywhere incident management

The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.

Benefits

Automated alerting

Automation of alerting processes and flows removes human latencies and accelerates the distribution of critical information

Reduced MTTR

Anywhere response and remedial capabilities lead to significant shorter mean-time-to-repair and ensure operational excellence and service continuity

Cost effect

Up to 66% IT HR cost savings by replacing permanently staffed NOCs and Control Rooms with flexible standby- & on-call teams

Agility

Enables anywhere operations leading to a fully mobile workforce, e.g. for IT service staff or maintenance engineers

Flexibility

Staff is allocated in an incident-driven manner, more flexible and only when needed

Less errors

Automation of communication processes and workflows reduces human latencies and erroneous actions

Accountability

Targeted mobile alert notifications and alert acknowledgements create clear accountability for critical incidents

Transparency

A mobile app provides real-time information about alert ownership. Post-shift reports inform team leads and team members about all alerts and activities.

Activity Audit Trail

See all notifications, responses, troubleshooting activities and annotations in a single thread

Enterprise Alert provides

• On-premise, private and hybrid cloud deployments for highest security and best integration
• Open and deep enterprise system integrations (parallel, multi-system, hub)
• Ability to be highly customizable
• Support for complex and department-spanning enterprise scenarios
• Consolidation of distributed notification solutions (“notification confusion”)
• Highest security incl. SSO, ADFS, SSL, encryption
• Security-audited by large organizations in military, manufacturing, etc.
• Automated user & group management through AD sync
• Role-based access model for all users, custom user roles
• Comprehensive multi-tenancy and GDPR compliance
• Complete audit trailing of all notification messages, responses, etc. using Microsoft SQL Server
• High-availability and elasticity incl. multi-site, node-clustering, failover
• Browser-based configuration and system management (IE, Firefox, Chrome, Safari)
• Short deployment cycles, little user training effort and modern user interface
• Extremly low cost of operations

Data Security

Security-audited by leading organizations.

Top-level security

As Derdack’s Enterprise Alert is used by military organizations and leading manufacturers it has been security-checked by special teams and external security consultants. Data protection is taken seriously: no credentials are stored on mobile devices, any temporarily stored data is encrypted, all data flow is SSL-secured, authentication uses a token-based flow, etc. Additionally, the mobile app can be deployed using MobileIron and Microsoft Intune.

Encryption

Flow of data between the back-end and the mobile app is fully encrypted and is based on ADFS (Active Directory Federation Service) and WAP (Web Application Proxy). Login processes are token-based using OAuth2 methods. Web app access is based on Active Directory Security and provides SSO. Please, contact our technical support to learn more about the complete set of security and encryption features with Derdack´s Enterprise Notification Software.

Audit trailing

Compliance regulations require a growing number of organizations to document system access, changes, actions taken, information delivery, etc. Derdack’s Enterprise Notification Software provides full audit trailing of alerting, notifications, responses, delivery tracking, escalation processes and first-response actions. This is backed-up through a powerful database implementation (Microsoft SQL Server) enabling real-time access to millions of records.