Straight Through Contents streamlines the contents claim process by automating low-risk claims and providing accurate settlement. Utilizing Innovation and Artificial Intelligence, it expedites claims to meet customer expectations in an on-demand society.

Carrier Benefits

• Optimize Claims Handling
• Reduce Cycle Time by 33%
• 50% Reduction in LAE
• Claim Accuracy Improvement and Lowered Risk
• Claim System Integration

Policyholder Benefits

• Self-Service in Real-Time
• Process Transparency
• Easy to Use with On-Boarding
• Downloadable Settlement Report

Features

AI Powered Rules Logic

• Expedites claim processing for accurate settlement and automated low-risk claims in real-time. Claim thresholds are determined by your organization

On-Boarding Enhancements

• Review of steps for how to create inventory, add attachments, and submit a claim, and explanation of settlement

Up-Front Fraud Language

• Fraud language is presented in the first stage of inventory creation, which has been proven to promote honesty and decrease fraud

White Labeled Solution

• Tailor to your organization’s look and feel by customizing Customer Portal’s colors and branding

Item & Claim Attachment

• Easily upload attachments to the claim at the line level to clarify the nature of lost items

LiveChat

• Support teams available to assist policyholders with questions

Key Claim Process Notifications

• Notifications provide transparency and keep the policyholder informed of next steps, submittal and acknowledgment

Settlement Report

• Downloadable settlement report for accurate and defensible settlements