Built with claim processing speed and accuracy at its core, ContentsExpress helps claims professionals work smarter and faster giving your team the ultimate boost in workflow efficiency while satisfying policyholder expectations. Real-time actionable business data paired with complete assignment flexibility puts you in the driver seat to manage your contents program for maximum ROI.

The proprietary cloud based SaaS software provides a collaborative environment for insurance adjusters to work with policyholders, allowing them to self-service key aspects of their claim. The TrueLKQ® product search engine and AutoLKQ® match technology provide automatic like, kind & quality contents recommendations for inventory items from the industry’s most advanced contents database made up of 15 million products and the most up to date pricing. Simply put, ContentsExpress allows insurance carriers to achieve the highest quality business outcome for their contents programs, enabling superior customer satisfaction and efficient workflow.

Benefits

• Drives the transformation to policyholder self-service
• Allows you to achieve superior customer satisfaction
• Boosts carrier workforce efficiency by as much as 80%
• Enables flexibility in services work to adapt to any industry climate
• Provides you with actionable business intelligence for maximum ROI
• Efficient and accurate claim settlement, every time
• Identifies fraudulent claims in real-time, prior to settlement (add-on feature)

Key Features

Customer Portal

Empowers your policyholders in the contents inventory process and boosts customer satisfaction

• Allows policyholder to create their own contents inventory
• Supports item level attachments for photos and receipts
• Compatible with mobile devices and tablets for enhanced user experience

Assignment Flexibility

Value contents in-house, send to enservio or a 3rd party, it’s your choice

• Easily adapt your workflow to any industry climate
• Effectively manage claims pending
• Manage your loss adjustment expenses

enservioIQ®

Built-in insurance logic customized with your business rules boosts workflow efficiency

• Manage depreciation uniformly
• Apply tax codes correctly
• Enforce limits

TrueLKQ® Search Engine

Achieve fast, accurate & consistent values for contents, every time

• AutoLKQ® match technology provides automatic like, kind & quality contents recommendations
• Search over 15M products with nightly refreshed pricing and available discounts

Receipt Manager

Take the stress out of recoverable depreciation

• Policyholders easily handle receipt matching for you
• Complete recoverable depreciation in one click

Fraud Detection (add-on)

Manage claims and triage fraud all in one system

• Identifies soft fraud claims not found by existing tools
• Quickly triage claims with one click