NICE Enlighten AutoSummary revolutionizes agent notetaking by using generative AI to automate the process, reducing time spent on manual note-taking and improving efficiency. This solution delivers accurate, consistent, and relevant summaries of customer interactions, enabling agents to focus on providing exceptional service. It reduces average handle time (AHT) and after-contact work (ACW), leading to cost savings. AutoSummary integrates seamlessly with any CRM and offers customized options tailored to each business's needs. With real-time summaries, agents can deliver seamless customer experiences by having key insights immediately available. Features:

• Automated Notetaking: AI-powered summaries for every customer interaction.
• Time Savings: Reduces AHT and ACW, improving agent productivity.
• Seamless CRM Integration: Works with any CRM without additional setup.
• Real-Time Insights: Provides agents with instant context for smoother transitions.
• Customizable Summaries: Tailored to business-specific needs and metrics.