NICE Enlighten Autopilot is an AI-powered virtual assistant designed to elevate customer self-service experiences. By analyzing extensive conversational data, it comprehends multi-level customer intents and learns from top-performing agents. This enables the automation of high-return tasks, facilitating human-like conversations that address complex customer needs. The platform's codeless intelligence simplifies the creation of smart self-service solutions, allowing businesses to deliver exceptional customer experiences across various digital channels.

Features:

• Advanced Intent Recognition: Understands complex customer intents through AI analysis.
• Task Automation: Automates high-return tasks to enhance efficiency.
• Human-like Conversations: Engages in natural dialogues for improved customer interactions.
• Codeless Integration: Simplifies the development of self-service solutions without coding.
• Multi-Channel Support: Operates seamlessly across various digital platforms.