One plugin, endless potential

Automate ITSM across Jira Service Management and Jira Software. Identify bottlenecks, and see the “bigger picture” to improve service quality.

Key benefits

Enhanced custom fields for meaningful context

Quickly establish and set your KPIs with custom fields — so your data actually means something.

Enhanced workflows for easy customization

Tons of workflow conditions, validators, and post functions make it easy for teams to customize and optimize their processes.

Enhanced reports for quick analysis

Performance analysis made easy. Get insights on individual issues to projects with multiple workflows.

Enhance your workflows, spot bottlenecks, and improve processes

Enhance your ITSM workflows

Enjoy an enhanced Jira issue view as well as additional reports and tab panels.

No code needed

Augment Jira Service Management and Software to suit your needs without coding or scripting.

Time-tracking made easy

Keep an eye on useful time metrics with the Time Between Gadget, Time in Status Gadget, Status Counter Bar Chart, Number Custom Field Analyzer, and more.

Customized calendars

Advanced calendar customization for dynamic teams. Add multiple time frames for each day, recurring/one-off holidays, and half days.

Functionality that checks all the boxes

Boost resolution time

See how quickly issues and projects are being completed with the Resolution Time, Resolutions vs Reopenings, and many more reports.

Smart issue assignment

Distribute tickets based on strategies such as "round robin" and "least loaded users".

Custom comment field

View comment data such as the first/last comment made, the user who made the comment and the time it was made directly in the issue navigator.

Customized reports

Get reports on your team such as Total Resolutions Per User, User Performance, First Resolved User, First Response Time, and User/Group History Report.