Enhanced Analytics™ is Chargeback Gurus’ next-generation analytics platform designed to empower merchants with deep insights into chargeback performance, vulnerabilities, and operational health. It enables businesses to make data-driven decisions with confidence by offering intuitive dashboards, customizable reporting, and industry-first intelligence tools.

Features

• Intuitive User Interface: Streamlined design for enhanced user experience and easy navigation.
• Dynamic Filtering & Customizable Reporting: Apply dynamic filters and tailor reports to specific needs, with options to save settings for quick access.
• Comprehensive Metrics: Toggle between value and volume metrics for a detailed view of chargeback performance.
• Root Cause Analyzer: Real-time identification of chargeback sources using over 50 reports to uncover true causes, improve retention, and boost customer satisfaction.
• Advanced Dispute Intelligence™:
  • Analyze chargeback strategy effectiveness.
  • Compare performance with industry benchmarks.
  • Forecast future chargebacks and revenue recovery.
  • Break down data by issuer, card network, location, and more.
• MID Health Report:
  • Provides insights into chargeback, fraud, and VAMP ratios.
  • Identifies low-activity and high-risk MIDs.
  • Offers executive summaries for MIDs in monitoring programs.
  • Highlights highest-risk MIDs by chargeback ratio.

Benefits

• Improved Decision-Making: Leverages real-time data to guide strategic chargeback management.
• Chargeback Reduction: Identifies root causes and trends to proactively reduce disputes.
• Operational Visibility: Offers granular insights into MID performance and risk exposure.
• Benchmarking & Forecasting: Helps businesses compare performance and predict future outcomes.
• Retention & Satisfaction: Enhances customer experience by addressing dispute pain points.
• Risk Mitigation: Early identification of MIDs at risk of entering monitoring programs.