Automate your efforts for more efficiency

Humanize customer connections and elevate your customer care. Sprout's engagement tools eliminate your team's manual tasks by handling large volumes of social messages through AI and automation.

Consolidated Inbox

Simplify your workflows with a centralized platform that enables internal collaboration and provides extensive customer insights across channels.

Salesforce Service Cloud Integration

Centralize customer conversations across Sprout and Salesforce Service Cloud so agents have an optimized view into customer inquiries.

Review Management

Guide business strategy using insights from Apple App Store, Yelp, Google My Business, and more, centralized through Sprout's reviews integrations.

Message Spike Alerts

Quickly address customer needs and stay ahead of a potential brand crisis with inbox alerts and message spike alerts that notify users when there's a surge of @mentions.

Bot Builder

Resolve customer questions faster and ensure coverage outside of business hours through Facebook and Twitter with automated chatbots.

Message Tagging

Organize and customize how you reply to incoming messages with unlimited tags, custom views, and bulk actions.

Case Assignment

Help your team prioritize urgent and important cases with assignments to view ticket status and priority and understand what customer questions are already being addressed.

Team Reports

Analyze agent response time to social messages across various time frames using presentation-ready reports.

Sentiment

Prioritize the right messages and effectively monitor brand health on review sites with Sprout's AI‒powered Sentiment.