Route is a SaaS platform designed to help e-commerce businesses manage shipping issues by providing package protection and tracking solutions. It allows customers to protect their orders against loss, theft, or damage, ensuring a smoother post-purchase experience. Additionally, Route promotes sustainability by offsetting carbon emissions for protected packages.

Key Features

• Package Protection: Offers insurance against lost, stolen, or damaged packages.
• Instant Issue Resolution: Enables customers to self-resolve shipping issues quickly.
• Carbon-Neutral Shipping: Calculates and offsets carbon emissions for protected packages.
• Customizable Protection: Allows businesses to tailor protection based on their needs.
• Tracking Features: Provides basic and advanced tracking options, including web, app, email, and SMS notifications.
• AI-Driven Product Recommendations: Helps engage customers with personalized product suggestions.

Benefits

• Reduced Cart Abandonment: By offering package protection, businesses can reduce cart abandonment rates.
• Enhanced Customer Experience: Provides a seamless post-purchase experience by resolving shipping issues promptly.
• Environmental Benefits: Contributes to sustainability by ensuring carbon-neutral shipping for protected orders.
• Cost Savings: Helps businesses save on costs associated with lost or damaged packages.