Engage by VizaLogix is a cloud-based centralized communication platform designed to automate and streamline both external customer interactions and internal team collaboration. It enables businesses to send automated SMS and email notifications using pre-built templates, share secure media such as photos and videos, and provide personalized customer portals for real-time updates on service status, quotes, and inspections. Internally, it consolidates team discussions, timelines, and notes into a single platform, integrating with other VizaLogix products like Technician Now and TethrIt Now to create seamless workflows. Engage supports real-time communication through live chat, SMS, and email, ensuring transparency, accountability, and improved customer satisfaction without disrupting existing dealership management systems (DMS) or other software.

Key Features

Automated Customer Communication Automates sending of SMS and email updates with pre-built templates to inform customers about service status, quotes, and inspections.

• Consistent messaging with templates
• Secure sharing of documents, photos, and videos via links
• Personalized customer portals for real-time service timelines and approvals

Streamlined Internal Collaboration Centralizes team discussions, timelines, and notes to improve departmental alignment and reduce miscommunication.

• Single shared platform for all internal communication
• Integration with tools like TethrIt Now and Technician Now
• Real-time updates accessible to all team members

Integrated Workflow Management Seamlessly syncs with other VizaLogix products and existing dealership systems without downtime or replacement.

• Works alongside DMS and ERP systems like e-Emphasys, IntelliDealer, Procede, DIS
• Automates workflows for efficient task and communication management
• Centralized storage of communication logs with timestamps for accountability

Real-Time Customer-Dealer Interaction Supports live chat, SMS, and email for instant negotiation, dispatch scheduling, and service discussions.

• Customer-to-dealer live chat reduces delays
• Standardizes communication across multiple locations and departments
• Timestamped messages for transparency and proof of agreements

Benefits

Improved Customer Engagement and Transparency Keeps customers informed and involved with real-time updates and personalized portals.

• Builds trust through timely notifications and media sharing
• Enhances customer satisfaction with easy access to service info
• Reduces need for phone calls and manual follow-ups

Enhanced Internal Efficiency and Collaboration Aligns departments and teams with centralized communication and integrated workflows.

• Eliminates silos and reduces miscommunication
• Speeds up response times and decision-making
• Facilitates cross-departmental coordination

Seamless Integration and Scalability Fits into existing software ecosystems without disruption and scales with business growth.

• No rip-and-replace needed for existing DMS or ERP systems
• Supports businesses of any size or industry
• Enables unified, revenue-generating workflows