Overview

Commure Engage is a scalable clinical care-coordination platform that automates patient engagement across the entire care journey. It activates, engages, and monitors patients through evidence-based digital care pathways, omnichannel touchpoints (SMS, chat, IVR, email) and AI-enabled conversational flows to reduce manual workload, lower no-show rates, and improve clinical outcomes. Engage is positioned to be the digital “front door” for health systems — enabling automated reminders, education, self-scheduling, abandoned-call recovery, targeted follow-up, and ongoing monitoring at scale.

Features and Capabilities

• **Core capability: **Commure Engage delivers more than 500 automated, evidence-based digital care pathways that orchestrate patient journeys from scheduling through post-visit monitoring, reducing clinician and call-center workload.
• **Omnichannel engagement: **Supports SMS, IVR/phone, web chat, and email to meet patients on their preferred channel and to provide 24/7 conversational assistance and reminders.
• **Automation & AI: **Conversational AI and automation power appointment reminders, targeted outreach, and IVR/SMS callbacks — enabling automated follow-up and lower manual intervention.
• **Clinical integration: **Deep integration with EHRs and clinical workflows so care pathways can be triggered and monitored from the system of record; pathways can include education, prep instructions, and therapeutic modules.
• **Outcomes & ROI focus: **Built to reduce no-shows and same-day cancellations, shorten lengths of stay for certain procedures, improve prep-completion rates (e.g., bowel prep), and reduce readmissions with measurable ROI for enterprise customers.
• **Abandoned-call recovery & call volume reduction: **Identifies abandoned calls and reaches back to patients automatically (via IVR/SMS) to resolve needs without manual callback queues.
• **Self-scheduling & waitlist automation: **Enables patients to self-schedule, confirm, cancel or join waitlists; integrates scheduling preferences to reduce friction and missed visits.
• **Multilingual & scalable: **Designed for enterprise health systems with multilingual messaging and the ability to run multiple initiatives concurrently at scale.
• **Monitoring & analytics: **Provides engagement metrics and care-journey outcomes so teams can track completion, confirmation rates, engagement rates and clinical impact.
• **Partnership & ecosystem: **Integrates with third-party communication platforms and has been formed in part via acquisitions and mergers that extended patient-engagement capabilities into the Commure product family.