Engage Cloud by StraViso redefines customer experience (CX) by enabling seamless, user-specific journeys across all channels and devices. It combines virtual assistants and human-assisted AI into a unified platform designed to deliver the right message to the right customer at the right time. The platform features intelligent digital workers that can scale customer service delivery by responding to queries. It ensures personalized interactions through mobile apps, live chat, video conferencing, and knowledge-based articles. Customized dashboards allow for automated reporting, identification of high-value customers, and upsell opportunities, all while tracking key performance indicators to boost performance. Engage Cloud facilitates a 360-degree view of customer data by connecting external sources like inventory, purchase orders, product usage, and service history, enabling service agents to access relevant information from a unified console. Key benefits include an omnichannel approach, a connected customer process, a holistic view of customer data, improved productivity, reduced costs, and an enhanced customer engagement strategy.

Features & Benefits

• Intelligent Digital Workers: AI-led digital workers respond to customer queries and scale quality customer service delivery.
• Personalized Customer Interaction: Enables personalized engagements across channels and devices, supporting mobile apps, live chat, video conferencing, and knowledge bases.
• Customized Dashboards: Allows creation of alerts and automated reporting based on customer service habits, identification of high-value customers, and upsell opportunities.
• 360° Customer Data View: Connects external data sources to provide a comprehensive view of customer data, including inventory, purchase orders, product usage, and service history.
• Omnichannel Approach: Facilitates a unified customer experience across all communication channels.