Overview

SilverCloud® by Amwell® is an evidence-based, digital mental health and wellbeing platform built for employers to deliver confidential, scalable support to employees anywhere, on any device. Its interactive programmes—developed by clinical experts and backed by nearly two decades of research—cover resilience, stress, anxiety, depression, sleep, chronic conditions, substance use and family support. Organisations can deploy self-guided pathways alone or combine them with coach-supported care to increase engagement and clinical outcomes, helping employees build skills, recover faster and improve workplace wellbeing.

Features and Capabilities

• Clinically validated outcomes: The platform is backed by nearly 20 years of research showing high improvement and recovery rates, strong user satisfaction, and measurable clinical impact.
• Programme portfolio: A broad library of evidence-based programmes addressing resilience, stress, anxiety, depression, sleep, chronic conditions, substance use, parenting and youth-specific programmes.
• Personalisation & assessment: Users are matched to personalised, interactive programmes driven by initial assessments and ongoing progress tracking.
• Flexible support models: Can be deployed as self-guided digital care or combined with coach support; coaching amplifies engagement and completion rates.
• Multi-channel access: Accessible on mobile, tablet and desktop — designed for remote, on-demand use anytime, anywhere with private, judgment-free access.
• Digital tools & integrations: Includes digital referral tools, self-management toolkits and stepped-care workflows to reduce administrative burden and streamline care pathways.
• Scalability & deployment: Built for large-scale rollouts across organisations, health plans and higher-education settings with configurable implementation options.
• Outcomes measurement & reporting: Provides metrics on engagement, clinical outcomes and user satisfaction to demonstrate ROI and clinical effectiveness.
• Research & partnerships: Strong academic and clinical partnerships that enable ongoing evaluation, publishing and continuous improvement of programmes.
• User experience & engagement features: Interactive content, exercises, and progress tools designed to support skill-building, retention and measurable behaviour change.