Show Up For Your Employees. Every Single Time

Provide exceptional support to your employees, wherever they are, whenever they need with an efficiently automated and advanced helpdesk system.

Features

• **Set the rules. Then forget about it: **Let the system take care of ticket assignment based on load, availability and other rules that you can pre-set.
• **Ace your SLAs. At all levels: **For better tracking and more granular control, define SLAs for each category and subcategory levels based on TATs of first response and resolutions.
• **Relationships that guarantee closure: **Configure the rule such that the ticket gets automatically closed after a defined number of days of inaction.
• **Forms that conform to your needs: **Create custom forms based on category and subcategory levels to collect relevant information from employees while raising queries.
• **Love us? Hate us? Rate us!: **Trigger feedback forms post query resolution for employees to rate the support they received.
• **Connect better, resolve faster: **Enable one-on-one chat between employees and admin for updates, progress and closure.
• **Get fast diagnosis. Faster action: **Identify what’s working, how many tickets are resolved, check for any SLA breaches and more with a single view dashboard for quick diagnosis and action.