Overview The Croner Employee Assistance Programme (EAP) is a fully integrated wellbeing support service designed to help employers safeguard the mental health, resilience, and overall productivity of their workforce. Delivered in partnership with Health Assured, the programme combines expert counselling, practical guidance, and digital wellbeing resources into a single, accessible solution. Employees gain 24/7 confidential support through a helpline, online tools, and mobile app, while managers benefit from guidance on handling workplace wellbeing. By reducing absenteeism, improving retention, and fostering a healthier work environment, the EAP provides employers with a cost-effective way to meet duty-of-care responsibilities and create a supportive workplace culture.

Features and Capabilities

• **24/7 Counselling & Support: **Free, round-the-clock access to qualified counsellors, offering confidential mental health support and practical advice via phone.
• **Critical Incident & Legal Advice: **Immediate telephone support after critical incidents, with additional access to legal information and employee rights guidance.
• **Online Health Portal & Wisdom App: **Digital resources covering wellbeing topics such as health, nutrition, money, sleep, and relationships, complemented by an easy-to-use mobile app.
• **Relationship & Usage Reporting: **Includes relationship management support and reporting on programme usage to help employers monitor engagement and outcomes.
• **Manager Support & Guidance: **A dedicated support line and guidance resources for managers to effectively address employee wellbeing challenges.
• **Therapeutic Interventions: **Structured counselling, including trauma-specific therapies such as CBT (Cognitive Behavioural Therapy) and EMDR (Eye Movement Desensitisation and Reprocessing), delivered by accredited professionals.
• **Face-to-Face Counselling & Family Inclusion: **Immediate access to in-person counselling sessions without pre-existing contracts, with services extending to employees’ immediate family members.
• **Measurable Outcomes: **Proven impact across 70,000 organisations and 15 million employees, with results showing 72% return to work after therapy, a 35% reduction in presenteeism and workplace distress, and a 20% increase in life satisfaction.
• **Cost-Effective Wellbeing Solution: **Offered at no additional cost to existing Croner clients, helping businesses reduce absence, improve retention, and enhance overall employee wellbeing.