The Emergency Console by IQ Messenger is a web-based application designed to manage and coordinate emergency notifications and responses within organizations. It enables rapid communication with groups of employees via multiple channels—text, email, voice, pager, DECT, VoWiFi, two-way radio, and mobile apps—during incidents such as breakdowns, evacuations, fires, aggression, or other emergencies. The dashboard provides real-time insight into who has accepted the call, their expected arrival times, and allows for scenario management, escalation, and reporting. The system is highly reliable, supporting high availability, clustering, and integration with existing infrastructure, and can be deployed on-premise or in the cloud.

Key Features

Multi-channel Emergency Notification Send alerts via text, email, voice, pager, DECT, VoWiFi, two-way radio, and mobile apps.

• Ensures messages reach recipients regardless of device.
• Can override silent mode on mobile devices.

Real-time Dashboard and Monitoring Monitor acceptance and arrival times of responders in real time.

• Visual overview of scenario status and responder activity.
• Ability to scale up or stop scenarios instantly.

Scenario Management and Automation Create, customize, and automate emergency scenarios.

• Build scenarios with icons, colors, audio, and groups.
• Set escalation rules and automatic actions based on responses.

High Availability and Reliability Built-in clustering and continuous connection monitoring.

• 99.99% availability with no extra cost.
• Test integration with communication channels.

Voice Notification and Conferencing Simultaneous or conference calling for recipients.

• Confirm presence and provide estimated arrival times via DTMF.
• SIP line integration for central or separate lines.

Integration with Existing Systems Works with IQ Messenger platform and connected systems.

• Import recipients via Excel or Active Directory.
• Assign roles and authorization for dashboard users.

Reporting and Language Support Scenario completion reports and multi-language notifications.

• PDF export and email reporting.
• Automatic language recognition for recipients.

Benefits

Rapid, Reliable Emergency Response Ensures critical messages are delivered and acknowledged quickly.

• Reduces response time in emergencies.
• Increases situational awareness and control.

Centralized Management and Oversight Provides a single platform for all emergency communications.

• Simplifies coordination of responders and resources.
• Real-time insight into responder availability and actions.

Flexible and Scalable Deployment Adaptable to organizational needs and infrastructure.

• On-premise or cloud options.
• Easily integrates with existing systems and workflows.