Digitalizing Customer Service and Customer Care Experience

Enterprise Customer Care Center, or EMC3, is an exclusive platform that serves every customer's needs through a configurable, adaptable, and automated environment while following industry best practices of customer-centric innovation. It empowers organizations to accommodate customers' complaints, queries, and requests through multiple mediums of communication, such as; SMS, WhatsApp, Chatbot, and others, that facilitate two-way human-like communication and are available 24/7 to carry out processes while delivering the utmost customer experience. EMC3 is a lightweight solution that automates the entire customer journey while offering intuitive interactions, customizations, faster operations, customer retention, flexibility, and much more, skyrocketing your cross-sell and up-sell opportunities through highly personalized offers.

Features and Benefits

EMC3 is the most lightweight solution to compliment your core systems, channels, and ERP Systems for SMS-based campaigns and pull/push message-based customer interactions through WhatsApp and multiple other mediums, and benefits you;

• WhatsApp and SMS communication
• Chatbot
• WhatsApp Listing
• Multilateral Communication
• Configurable and Adaptable
• Menu-based services
• Bulk SMS push
• Ready-made MS Outlook plugin
• Inbuilt service-subscription module
• SMS-Email/Email-SMS conversion
• Financial transactions' notifications
• Marketing and Notification Campaigns
• Automated Environment
• Campaign Creation and Management
• SMS campaign link back to WhatsApp
• Central Message Centre
• Rule-based Engine
• Contact & Distribution lists management
• Service-subscription module
• Audit tracking and escalations