Overview

Embrace Knowledge is a comprehensive knowledge management system designed to centralize and streamline the handling of information within organizations. This platform allows users to create, manage, and access knowledge articles and FAQs effortlessly, ensuring that both employees and customers have quick access to important information. Embrace Knowledge is deeply integrated with customer tracking systems, making it an essential tool for efficient customer service and internal communication.

Features

Knowledge CMS

Knowledge brings all the knowledge base-related issues of our products together in one place. You create and manage articles and frequently asked questions that can be accessed via your intranet and customer portal. In addition, Knowledge is deeply integrated into our customer tracking system, so that customer service colleagues always have an answer ready. The CMS is data-driven: relevant information comes to the surface automatically and is the basis for the Microsoft PowerBI reports.

All information available with the knowledge base

Thanks to our knowledge base, tenants can arrange everything themselves and get an immediate answer to their question. A leaking faucet, filing a complaint or requesting a repair? Thanks to the knowledge base, the tenant knows exactly how that works, with one simple push on a button.

Benefits

Intuitive editor Effortlessly bring all your knowledge articles to life with our intuitive editor, without technical hassles. Smart labels Use smart labels to centrally store and manage commonly used information such as addresses. Who knows what Map out the knowledge within your organization and link the right experts to the right questions