Overview

Embrace Customers is an omnichannel CRM designed to centralize all tenant interactions, providing a comprehensive 360° view of customer data. This platform ensures that all communications, whether via phone, WhatsApp, or other channels, are consolidated in one place, allowing for seamless and efficient tenant management.

Features

Integrated knowledge base

Answer questions quickly and efficiently with automated messages that you can configure yourself with your own knowledge base. Thanks to this integrated knowledge base, your customer contact staff has an appropriate answer to every question, or the customer can easily find the answer to a question themselves. This allows you to help the tenant in a quick and adequate way. In other words, even better service.

Affairs and tasks

Affairs and tasks are listed in the case overview. This way, you can work in a business-oriented way and you are able to keep a better overview of requests from your tenants. And not only you have that overview, tenants can also monitor progress. No matter how complex the processes are, working in a business-oriented way ensures that progress, tasks, documents and conversations remain neatly organized. As a result, you and your tenants always have all the information directly at hand and everyone is aware of the status and progress.

Benefits

Omnichannel All customer conversations come in one place, whether by phone or WhatsApp. 360° customer view All relevant information about (contact with) your tenant, at a glance. Task- and business-oriented An intelligent task and business system ensures that you comply with all agreements with your tenants.