emBlue SMS allows businesses to send personalized, last-minute, sensitive, or marketing messages, seamlessly integrated into the customer journey. It enables the dissemination of urgent deals and relevant information directly to customers' mobile devices. The service also supports transactional messages, updates, and real-time reminders, ensuring contacts are informed precisely when needed. Messages can be highly personalized using available customer data, tailoring communication for maximum impact. The platform facilitates an omnichannel approach, building unique customer journeys by linking various communication channels such as email, SMS, and Push Notifications. For instance, emBlue can automatically send an SMS reminder to customers who haven't opened an email, ensuring efficient reach. Beyond SMS, emBlue also offers Push Notifications, a powerful tool for accelerating communications. These alert-style messages can be sent to any website visitor on desktop or mobile devices. A key advantage of push notifications is the ability to deliver urgent messages and attractive offers even when the customer is browsing a different website, ensuring high visibility and immediate engagement.

Features & Benefits

• Personalized SMS Communication
  • Leverage all available customer information to easily tailor SMS messages for maximum relevance and impact.
• Real-time & Transactional Messaging
  • Deliver last-minute information, sensitive updates, marketing messages, and urgent deals. Also supports real-time transactional messages, updates, and reminders.
• Omnichannel Customer Journey Integration
  • Construct unique customer journeys by seamlessly linking various channels like email, SMS, and Push Notifications, ensuring efficient customer reach. Includes automatic SMS reminders for unopened emails.
• Advanced SMS Management
  • Comprehensive tools for managing SMS campaigns.
  • Unlimited messages
  • Integration into different customer journeys across channels
  • Scheduling messages by dates, times, and data segments
  • Ability to send individual or massive messages
  • Real-time reports on received or rejected messages
• Dynamic Push Notifications
  • Utilize alert-style messages sent to any website visitor on desktop or mobile. Ideal for urgent messages and attractive offers, even when customers are browsing other websites.