Delight customers. Reduce churn. Fuel continuous growth

Create unforgettable onboarding experiences; deliver clear, consistent value, and unlock strategic upsell opportunities — at scale. Ember transforms customer relationships from transactional touchpoints into trusted, long-term partnerships using tailored success artifacts and insights. So your team sells smarter, faster, and consultatively.

From account managers to trusted advisors in 3 impactful steps

1. Automate onboarding briefs and monthly reports
2. Highlight ROI with clear metrics and strategic storytelling
3. Build retention and upsell strategies into your regular motion

Meet your customer experience AI Agents

Onboarding Agent

• Auto-builds onboarding briefs and brand kits using each SMB’s goals, brand presence, digital footprint, and key assets
• Accelerates time to value with zero manual lift New customers get aligned, activated, and supported from day one. Ramp time drops by half.

Account Management Agent

• Delivers insightful monthly artifacts, renewal-readiness briefs, and industry benchmarking reports
• Provides timely, strategic digital growth recommendations as upsell opportunities Proactive communication replaces last-minute fire drills and customer silence. SMBs see continuous value, and renewals come in without the scramble.

Personalized assets that build trust

Onboarding brief

Customer goals, business summary, digital presence, and key brand assets

Strategy & action plan

Clear roadmap with expectations and quick wins

Customer insights report

Visibility into brand presence, growth gaps, and key priorities

Monthly progress report

Evidence of value and strategic alignment month over month

Renewal readiness brief

Frames long-term value and enables proactive renewals

Benchmarking report

Competitive positioning and market comparison by vertical