Email to Case: Ultimate Edition transforms Salesforce case management systems with intelligent automation, real-time triage, and optimized workflows. This 100% native AppExchange application leverages AI-driven plug-in actions to seamlessly integrate with Outlook, Gmail, and any other email client, ensuring no customer query goes unnoticed. It empowers organizations to effortlessly transform incoming emails into Salesforce cases, automating their creation, enrichment, triage, and prioritization. The software enhances service delivery and customer satisfaction by enabling faster resolution and better outcomes. It provides AI-driven triage to enrich, classify, and prioritize cases, along with proactive SLA monitoring to track and escalate service level agreements, minimizing breaches and boosting service quality. Real-time notifications keep agents and managers instantly informed. By harnessing the power of AI, Email to Case: Ultimate Edition eliminates the need for manual case triage and assignment, allowing for real-time adjustments and significantly improving productivity and performance for customer service, IT support, and patient communication teams.

Features & Benefits

• AI-Powered Case Management
  • Leverages AI for advanced case management, including intelligent automation, real-time triage, and case classification to optimize workflows and prioritize urgent issues.
• Seamless Email Integration
  • Integrates effortlessly with all major email clients, including Outlook and Gmail, to automatically convert emails into Salesforce cases.
• Core Automation & Management Features
  • Provides a comprehensive suite of tools to automate and streamline case handling.
  • Automated Case Creation
  • Automated Enrichment
  • AI-Driven Triage
  • Dynamic Prioritization
  • Sentiment Analysis
  • Real-Time Notifications
  • Proactive SLA Monitoring
  • Custom Plug-in Actions
  • Dynamic Case Assignment (add-on)
• Enhanced Efficiency & Compliance
  • Boosts productivity, improves customer satisfaction (CSAT), and ensures SLA compliance by minimizing breaches and improving service quality.