Email support simplified

Yellow.ai Email automation is an advanced platform designed to transform customer service through AI-driven email automation. This solution enables businesses to automate email responses, providing efficient and personalized communication with customers. Leveraging natural language processing and machine learning, Yellow.ai Email Support Simplified ensures accurate and context-aware interactions. The platform integrates seamlessly with existing systems, allowing for a smooth implementation and minimal disruption. Empower your business with intelligent email automation that enhances customer satisfaction and operational efficiency.

Features

• **Advanced email understanding: **Powered by LLMs, Yellow.ai Email Automation comprehends complex mail written in everyday language - Understands long, unstructured mails  - Identifies multiple intents in the email - Recognizes urgency and user sentiment
• **Automated workflow triggering: **Execute relevant downstream workflows automatically based on email intent identified - Refer knowledge base for relevant resolutions - Escalate to the right team - Transfer to agent for complex use cases
• **Empathetic, personalized resolutions: **Go beyond templatized resolutions and give your customers a truly human self-serve experience - Cross-refer user details with CRM for contextual resolutions - Identify user sentiment for customized response - Ensure adherence to company content guidelines while replying
• **AI-powered agent assist: **Seamless transfer to human agent depending on customer query   - AI-powered response suggestions to human agent - Automated trigger for agent transfer when negative user sentiment detected - Human agent looped in as a fallback for specific complex queries
• **Connect with existing systems: **Provide resolutions based on customer insights like demography, location, preferences, and more - Seamless integration with underlying systems, including existing ticketing systems and CRM tools - Conversations over mail between customers and the email bot recorded in the CRM for reference - Access the previous mail history stored in CRM to deliver contextual responses based on past interactions