Overview

Shield is an end-to-end communications compliance and surveillance platform designed primarily for financial services and other highly regulated organizations. It centralizes capture, archiving and analysis of electronic communications (email, chat, voice, video, trade data and files), applies multilayered AI and contextual models to reduce false positives, and provides explainable alerts, investigation workflows and integrations to support rapid eDiscovery, case management and regulatory reporting. The platform emphasizes rapid deployment, data integrity, security by design and scalability for large, distributed environments.

Features and Capabilities

• **Coverage & Data Capture: **Central ingestion and normalization of email, chat, instant messaging, voice recordings, trading feeds and attachments so every communication channel is searchable and preserved for compliance review.
• **Multilayered AI & Contextual Analysis: **Multiple AI layers (lexicons, machine learning, behavioral & financial-context models) work together to determine intent, semantics and relevancy — dramatically lowering false positives compared with legacy keyword tools.
• **Financial Context Recognition: **Proprietary financial context processing to detect market-sensitive activity (e.g., MNPI crossing, trade-related intent) and surface interactions that warrant investigation.
• **Explainability & Alert Triage: **Alerts include contextual evidence and explainability so reviewers understand why a detection fired; supports configurable triage, sampling and review workflows to optimize analyst time.
• **eDiscovery & Case Management: **Built-in discovery tools and export workflows for audits and regulatory requests, plus integrations to plug into existing case management and analytics systems.
• **Scalability & Rapid Deployment: **Designed for fast onboarding with out-of-the-box connectors and models so large institutions can deploy quickly while preserving data security and segregation.
• **Security & Data Governance: **Encryption at rest/in transit, regional isolation options, strict access controls and audit logs to meet regulatory and enterprise security requirements.
• **Language & Translation Support: **Capabilities to handle multi-language environments including on-demand translation to ensure global coverage.
• **False-Positive Reduction Metrics: **Vendor-reported reductions in false positives via multilayered AI and tuned models to improve alert relevance and reviewer productivity.