Electronic Incident Command System (eICS) is Juvare’s scalable emergency management solution designed to help healthcare facilities plan for, respond to, and recover from incidents of any magnitude. Used by more than 1,000 healthcare facilities, it enables building incident templates, assigning positions, and sharing documents in advance, ensuring clear roles and organized responses when emergencies arise. Developed around standards such as the National Incident Management System (NIMS), the National Response Framework (NRF), and the Hospital Incident Command System (HICS), eICS coordinates incident response securely from anywhere, at any time.

eICS provides a structured approach across three core phases: Plan, Respond, and Recover. In Plan, teams can adapt predefined action plans and guides, share and version documents, and pre-identify ICS positions and depth charts. In Respond, integrated web and mobile access allows ongoing review and management of incident details through a unified dashboard, automatic alerts, status updates, and an activity log. In Recover, it supports post-incident evaluation with improvement plans, task tracking, auto-population of HICS forms, and after-action reporting. Key benefits include configurable workflows for routine and critical tasks, a low-code/no-code builder for custom workflows, and advanced mapping for real-time data visualization, all within a secure, intuitive interface that enables multi-channel notifications and better decision-making.

Features & Benefits

• PLAN: Tools to adapt predefined action plans, response guides, and processes that meet organizational needs. Features include:
• RESPOND: Integrated web and mobile access to review and manage incident details as the situation unfolds. Features include:
• RECOVER: Supports post-incident recovery with improvement plans and task tracking. Features include:
• Configurable Workflows: Configurable workflows for routine and critical tasks, with a low-code/no-code builder for custom workflows.
• Real-Time Data Visualization: Advanced mapping capabilities provide real-time data visualization for situational awareness.
• Multi-Channel Notifications: Supports alerts and communications across multiple channels to keep teams informed.