efluid is a modular software platform designed for utility companies managing electricity, gas, water, and heating services. It supports the full operational chain from metering and billing to customer relationship management, offering high configurability, smart meter integration, and mobility tools to improve performance, flexibility, and customer experience.
Vendor
efluid
Company Website
efluid
efluid is a modular software suite designed specifically for the utilities sector, supporting electricity, gas, water, and heating providers. It covers the entire functional chain—from metering and billing to customer relationship management and mobility—offering unmatched configurability, performance, and adaptability. With its component-based architecture and smart meter integration, efluid enables utility companies to optimize operations, enhance customer service, and accelerate digital transformation.
Features
- Full coverage of utility business processes: subscription, metering, billing, collection
- 360° customer relationship management with advanced CRM tools
- Smart meter integration and technical data processing
- Multi-company, multi-language, and multi-currency support
- Customizable workflows and product offers
- Mobility solutions for field operations and customer service
- REST service library for external app development
- Online customer agency and multi-channel communication (email, SMS, paper)
- High interoperability with third-party systems
- Advanced data quality tools and duplicate management
Capabilities
- Supports distributors, suppliers, and integrated utility stakeholders
- Handles all customer types and installation scenarios
- Manages complex billing and metering processes
- Provides real-time customer and delivery point insights
- Accelerates time-to-market for new offers and services
- Enables seamless integration with accounting systems
- Facilitates campaign and workflow configuration for operational tasks
- Ensures scalability and performance for high-volume environments
Benefits
- Improves operational efficiency and long-term productivity
- Enhances customer satisfaction through personalized service
- Reduces time-to-market for regulatory and product changes
- Supports digital transformation with smart meter readiness
- Boosts data accuracy and governance
- Enables flexible deployment across diverse utility environments
- Strengthens competitive advantage through adaptability