eCASE eComplaint by OPEXUS is a specialized software solution designed for government agencies to manage the full lifecycle of Equal Employment Opportunity (EEO) complaints. It provides a unified platform for managing, tracking, and reporting on all EEO processes, aiming to resolve cases efficiently before they escalate to formal complaints. The software offers end-to-end visibility, seamless control, and ensures compliance with EEO case management standards. Key functionalities include supporting transparency and accountability through action monitoring and reporting, saving time and reducing paperwork with an employee-centric design and secure data sharing, and improving efficiency with streamlined workflows aligned with EEOC standards. It also avoids costly customizations by being built on the eCASE platform, allowing for adaptation to agency-specific needs. The solution includes features such as complaint management with report creation and validation tools, a complainant portal for anonymous claims and status checks, ADR tracking for resolution attempts, anti-harassment management, EEO-specific roles for faster implementation, and automated generation and validation of Form 462 and No FEAR reports.

Features & Benefits

• Complaint Management: Complies with EEOC policies, includes report creation/validation, customizable dashboards, and document management.
• eComplaint Portal: Allows complainants to file anonymous claims and track case status, automatically initiating new cases.
• ADR Tracking: Monitors resolution attempts and processing of individual and group complaints, including external ADR activities.
• Anti-Harassment Management: Enables logging and investigation of harassment allegations, facilitating remedy before formal complaints.
• EEO-Specific Roles: Pre-configured roles for Counselor, manager, specialist, investigator, and administrator to speed up implementation.
• Form 462 & No FEAR Reports: Automated generation and validation of Form 462 reports, with error correction prompts, and separate tool for No FEAR reports.