eCASE Correspondence by OPEXUS is a government-built case management solution designed to expedite the processing of various official communications. It ensures compliant, consistent, and efficient handling of requests such as Congressional inquiries, legislative correspondence, and official memorandums, leveraging modern document management technology and workflows similar to those used for FOIA requests. This end-to-end, commercial-off-the-shelf application addresses the unique communication and regulatory needs of government agencies by automating and tracking every critical step in the correspondence lifecycle, from citizen mail to policy directives.

The software offers significant value by increasing efficiency and reducing costs through consistent application of processes and tools for FOIA and Congressional requests, thereby minimizing redundant work and the risks associated with inconsistent information release. It enhances risk avoidance by complying with National Archives and Records Administration (NARA) mandates and record retention requirements, while providing comprehensive reporting for performance metrics and accountability. Secure, real-time collaboration is facilitated through its FedRAMP-certified, cloud-based platform, enabling teams in disparate locations to share case details, discuss actions, and receive alerts. eCASE Correspondence is scalable to meet the diverse correspondence needs of government agencies, including White House correspondence, Congressional requests, and interagency communications, allowing for configurable folders and workflows.

Features & Benefits

• Case & Workflow Management: Utilizes a workflow engine with predefined routing chains, decision logic, and approval steps, with support for ad hoc workflows for process flexibility.
• Configuration Options: A highly configurable platform that allows for easy adjustment of fields, labels, forms, reports, and workflows without extensive customization specialists.
• Security via Roles & Permissions: Enables system administrators to create multiple roles and set granular permissions based on user function or group level for secure data sharing.
• Easy Integrations: Integrates with various document management solutions like SharePoint, Documentum, and OpenText for process tracking, document version control, and real-time reporting.
• Correspondence Templates: Supports digital recreation of pre-existing forms and allows users to create, save, and share frequently used form letters.
• Flexibility to Accommodate a Range of Needs: Supports a wide array of correspondence types including agency executive security, Congressional letters, White House and interagency correspondence, executive briefings, information memos, and legal public affairs responses.