Overview

EbixCash Revenue Collections is a configurable, multi-user debt-recovery and revenue collection software built for telecom operators and other enterprises. It accelerates recovery with rule-based dunning, multi-channel reminders (letters, SMS, email), dynamic allocation and reassignment rules, supervised escalations, and extensive MIS/reporting. The solution supports multi-branch and multi-organization deployments and integrates with billing and CRM systems; it is cloud-ready and internationalized.

Features and Capabilities

• Core Functionality: The system tracks overdue accounts, supports multi-user collectors, and centralises recovery workflows.
• Dunning & Multi-Channel Communication: Rule-based dunning calendar with reminders via letters, SMS and email; templates for messages; option for manual dunning and selective day/holiday exclusions.
• Workflow & Strategy Configuration: User-definable collection strategies, dynamic query builders to configure movement and re-allocation rules, and user-configurable workflows.
• Supervision & Escalation: Extensive supervision features with rule-based escalations and audit/compliance controls to manage collector actions.
• Auxiliary Modules: Write-offs & waivers, commissions & incentives management for collectors, automatic unbarring on payment receipt.
• Integration & Deployment: Seamless integration with telephone billing systems and CRM; supports multi-branch, multi-portfolio and multi-organization deployments; open architecture and cloud-ready.
• Reporting & MIS: Comprehensive business reporting and MIS for performance monitoring, recovery analytics and supervisor dashboards.
• Internationalisation & Security: Internationalised UI and configurable rules to handle regional calendars/holidays; designed for enterprise security and audit trail.