Overview

CMRC (Credit Management and Revenue Collections) is a scalable software solution designed primarily for the telecommunications postpaid business. It enables operators to manage credit exposure, optimise credit limits, monitor delinquent accounts, integrate with billing systems, and accelerate revenue collections. With open architecture and cloud‑ready deployment, CMRC supports large volumes, multi‑branch/multi‑organisation setups and seeks to improve collection rates by providing accurate real‑time information to collectors and decision support for credit management workflows.

Features and Capabilities

• Credit Limit & Exposure Management: Automated and manual revision of credit limits at account or subscriber level; exposure monitoring to manage risk.
• Collections Strategy & Workflow: User‑definable collection strategies, workflows and rule‑based escalations for delinquency management.
• Multi‑Channel Dunning & Notifications: Dunning through reminder letters, SMS alerts, emails; configurable templates and calendars including holiday/exception handling.
• Integration with Billing & CRM Systems: Seamless interface with telecom billing platforms for tracking credit limits, overdue accounts and facilitating revenue assurance.
• MIS, Reporting & Dashboards: Comprehensive management information system with reporting, analytics, supervision and performance monitoring.
• Auxiliary Modules: Write‑offs, waivers, commissions & incentives sub‑modules to support the full lifecycle of credit and collections management.
• Open Architecture & Scalability: Designed for multi‑organisational, multi‑branch deployment, internationalised and cloud‑ready to handle large volumes.
• User‑Configurable Rule Engines & Strategy Builders: Includes dynamic query builders, strategy management, case allocation engines and segmentation logic to optimise collector workflows.