Overview

WNS-Vuram's Dynamic Case Management Software is a Plug-N-Play modular solution that is built to address the needs of organizations that have a large on-ground task force and for whom, tracking, reporting, and preventing cases is of utmost priority. Complaints can pour in from multiple directions; gathering them, creating support tickets, organizing assigning, ticket the resolution, and other related actions, can prove to be a hassle and result in poor customer service without a streamlined solution to support business needs. The Dynamic Case Management Software is an intelligent solution that makes handling support/case tickets organized, focused, efficient and effective – making ticket handling effortless! Implementing the case tracking system in your business process increases safety, reduces re-occurrence of cases, and generates reports to help you take action on a preventive basis, always!

Features

Whether you want to integrate it with existing ERP applications or extract/upload relevant reports in different applications, the Case Management System allows you to manage it all through one window. With Dynamic Case Management Software, you can acquire complaints from your employees, as well as external vendors or customers in one common system, where you can easily create case tickets, categorize, assign and resolve complaints. Furthermore, an in-built dashboard enables high-level reporting on cases in real-time. Configurable Dynamic Workflow Set up processing, approvals, appeals, reviews, and logical ending for each category Manage / Update Categories Enables the users to create and maintain categories for case creation Collaboration With Other Users Easily clarify queries across the system. These queries can be categorized and managed for reference. Multichannel Case Creation Log incidents via Appian site, email, voice, chat, touch-interactive devices, and IVRS enabled voice support Easy Tracking A centralized storage location to track all case-specific data: status, case notes, communication, etc Service Level Agreements Specify the response and resolution time for any case based on criteria such as priority, category, etc Alerts & Reminders Customize reminders, send emails or SMS texts to incident reporters Unified Dashboard In-built dashboard allows for high-level reporting on incidents in the organization and important case metrics