Duck Creek has formed a strategic alliance with Glia to resell Glia’s Digital Customer Service software.

Benefits

Sell More Policies Reduce friction and increase online conversion rates for completing a quote and binding coverage. Empower agents to show – not just tell – visitors how to navigate your digital properties with onscreen collaboration tools like cobrowsing, screen sharing and “live observation.”

Increase Customer and Producer Satisfaction Whether it’s preparing a new quote, making policy changes, filing a claim or paying a bill – guide your customers and producers on screen at their moment of need. Then, seamlessly transition to their communication channel of choice and lead them to current and future success.

Improve Operational Efficiency Get to market quickly with pre-built integrations to Duck Creek applications. Once live, reduce the average call-service time and costs spent supporting your customers or agents, brokers and other intermediaries.