Drips Platform

Drips is a conversational outreach platform offering "Conversations as a Service" (CaaS), enabling enterprises to engage customers through AI-powered, human-like two-way messaging at scale. It replaces traditional outbound communication with personalized SMS, voicemail, and scheduled calls, helping organizations drive meaningful outcomes across the customer journey—from acquisition to retention.

Features

• AI-powered two-way texting, voicemail, and call scheduling
• Natural Language Understanding (NLU) for intent recognition
• Multimedia messaging support (images, audio, video, files)
• Visual voicemail with transcription-friendly formatting
• Drips Rules Engine (DRE) for compliance and campaign logic
• A/B testing and campaign optimization
• Real-time reporting via Drips Portal
• Actionable insights from consumer responses
• Open API, FTP, and webhook integrations
• Native Salesforce and Zapier support
• ISO 27001-certified data privacy and encryption
• Spam flag detection and carrier testing

Capabilities

• Engage millions of consumers simultaneously with personalized outreach
• Capture and respond to customer intent dynamically
• Drive users to websites, apps, or scheduled calls
• Adapt conversations over time, even across days
• Automate opt-outs and disqualifications using AI
• Integrate seamlessly with CRM, marketing, and call center systems
• Monitor campaign performance and consumer sentiment
• Maintain compliance with federal, state, and industry regulations

Benefits

• Increased engagement and conversion rates
• Reduced call center volume and operational costs
• Improved customer experience and satisfaction
• Enhanced outreach compliance and data security
• Scalable communication across thousands of users
• Real-time insights for campaign refinement
• Greater ROI through targeted, intent-driven messaging