DrDoctor's Coordinating Care platform transforms clinic management by enabling flexible, patient-led rebooking and proactive communication. It addresses the challenge of half-empty clinics due to patient plan changes by offering smarter rescheduling options, leading to better planning, higher attendance rates, and fewer wasted appointment slots. The system provides joined-up tools that empower patients to confirm, reschedule, or message healthcare providers quickly, giving teams the visibility and control needed to maintain smooth clinic operations. Key features include flexible re-scheduling, attendance oversight through SMS or the Patient Portal, and two-way messaging via a single inbox. Automated rescheduling simplifies the process when life intervenes, minimizing administrative effort and no-shows. Patient-led rebooking directly into live clinic slots pulled from the EPR eliminates manual matching. Attendance confirmations via SMS or the Patient Portal offer clear oversight, reducing phone chasing and improving patient flow. Direct messaging streamlines communication, allowing for instant updates and responses without bottlenecks. The "See Me Sooner" feature helps fill late cancellations by offering earlier slots to patients, reducing average wait times. Coordinating Care delivers tangible benefits such as a 30% reduction in DNA rates, an 80% boost in booking team productivity, and significant savings in admin time per automated reschedule. The platform supports various use cases including patient engagement, reducing DNAs, transforming scheduling, perioperative care, creating capacity, reducing waitlists, patient communication, reducing costs, and elective recovery.

Features & Benefits

• Flexible Re-scheduling: Allows eligible patients to rebook slots that suit them while maintaining team control.
• Attendance Oversight: Patients confirm appointments via SMS or Patient Portal, providing clear capacity insights.
• Two-Way Messaging: Enables instant communication and response gathering through a single, streamlined inbox.
• Automated Rescheduling: Simplifies rebooking when life events occur, reducing admin and no-shows.
• Patient-Led Rebooking: Patients rebook directly into live clinic slots from the EPR, eliminating manual processes.
• See Me Sooner: Fills late cancellations with patients willing to be seen earlier, reducing wait times.