DrDoctor's Accessing Care platform provides a patient-initiated follow-up (PIFU) system that allows patients to book appointments when they need them, rather than relying on default scheduling. This approach improves access to care, reduces unnecessary appointments, and keeps clinical teams synchronized. The system integrates deeply with existing PAS and EPR systems through two-way writeback, ensuring real-time data flow and eliminating manual workarounds. Key benefits include reduced administrative effort, fewer no-shows and DNA rates, and maximized clinic capacity. The platform supports flexible eligibility lists and specialty-specific request rules, with a reporting dashboard for monitoring PIFU activity. It aims to create smoother patient pathways, shift towards proactive, data-driven care, and ultimately reduce costs and waiting lists within healthcare systems.

Features & Benefits

• Patient-Led Booking: Allows patients to book appointments directly into live clinic slots pulled from the EPR, reducing manual intervention and improving clinic flow.
• Request-Based PIFU: Enables patients to request follow-ups when needed, providing better support and protecting stretched clinical capacity.
• PAS/EPR Writeback Integration: Automates the writing of patient-led bookings back into the EPR, eliminating manual workarounds and ensuring data accuracy.
• Advanced Scheduling Capabilities: Includes features like surfacing live slots, targeted invites, real-time capacity planning, and minimal admin effort to optimize clinic operations.
• Data-Driven Insights: Provides a reporting dashboard for detailed overview of PIFU activity, enabling data-driven decision-making and care prioritization.