Dovetail is an AI-first customer intelligence SaaS platform that centralizes customer feedback, research data, and insights into a single, secure hub. It empowers teams to automate data aggregation, analyze qualitative and quantitative data at scale, and generate actionable insights. Designed for product, research, and marketing teams, Dovetail streamlines the process from feedback collection to insight sharing, helping organizations make informed, customer-centric decisions.

Key Features

AI-Powered Analysis Automate the extraction of insights from diverse data sources.

• Summarize, highlight, and tag customer calls, interviews, and survey data.
• Generate instant, cited answers and evidence-backed summaries.

Projects Centralize and manage customer research projects.

• Aggregate data from calls, surveys, and documents.
• Integrate with tools like Google Drive, SharePoint, and APIs.
• Use OCR to convert static PDFs into searchable content.

Channels Real-time thematic analysis of continuous feedback streams.

• Sync support tickets, app reviews, and NPS scores.
• Automatically classify and group feedback by themes.
• Customize filters and explore trends conversationally.

Ask Dovetail AI-powered search and reporting.

• Integrates with Slack and Microsoft Teams for real-time insights.
• Provides regular updates and allows for follow-up queries.
• Admin controls for data visibility and privacy.

Recruit Participant management for research studies.

• Access a pool of over 3 million verified participants.
• Screen, schedule, and manage interviews and incentives.
• Store and analyze participant data with AI-generated summaries.

Security and Compliance Enterprise-grade controls and privacy.

• Custom data retention, access controls, SSO.
• GDPR, HIPAA, and SOC 2 compliant.
• Automated redaction and data protection features.

Benefits

Accelerated Insight Generation Reduce manual analysis time and speed up decision-making.

• AI summarizes and classifies feedback instantly.
• Centralized insights reduce time spent searching for information.

Enhanced Collaboration Align teams and stakeholders around customer needs.

• Share insights across teams with integrations.
• Collaborative canvas and reporting tools.

Data-Driven Product Development Make informed decisions with real customer intelligence.

• Identify trends and root causes quickly.
• Close the feedback loop between customers and product teams.

Scalable and Secure Supports organizations of any size with robust compliance.

• Handles high-volume feedback without performance loss.
• Maintains strict data privacy and security standards.