Dispatch is a powerful solution designed to help restaurants and food businesses build their own delivery network while maintaining flexibility and control. In today’s competitive food delivery market, ensuring timely and reliable delivery is essential for customer satisfaction and brand reputation. Dispatch enables businesses to fulfill this promise by automatically distributing orders across owned and third-party fleets, ensuring faster delivery and optimized operations. With Dispatch, operators gain a new competitive advantage through automation and customization. While assignments across fleets happen automatically, businesses remain in control with multiple configuration options that can be tailored for individual stores or groups of stores. This flexibility allows restaurants to manage delivery operations efficiently while maintaining quality and consistency.

Features

• Automated Order Distribution: Assigns delivery orders across owned and third-party fleets automatically, reducing manual workload and improving speed.
• Customization Options: Configure fleet assignment rules for individual stores or groups of stores to maintain operational control.
• Courier App: Aggregate and manage as many drivers as needed, track deliveries in real time, and get accurate arrival times from your staff.
• Real-Time Visibility: Monitor all deliveries from a single point, ensuring transparency and control over last-mile operations.
• Accurate Arrival Estimates: Display precise arrival times and routes on every platform to improve customer experience.
• Performance Feedback: Collect ratings and feedback on your owned fleet to enhance service quality and customer satisfaction.
• Scalable Fleet Management: Add and manage multiple drivers easily, supporting growth and operational flexibility.

Benefits

• Faster Delivery: Protect food quality and customer satisfaction by ensuring couriers are always ready to go.
• Operational Efficiency: Automates delivery assignments, saving time and reducing complexity for staff.
• Improved Customer Experience: Accurate arrival times and reliable delivery enhance trust and loyalty.
• Data-Driven Insights: Access delivery performance data to optimize operations and identify areas for improvement.
• Brand Control: Maintain control over delivery quality and service standards, even when using third-party fleets.
• Scalability: Easily manage growing delivery demands with flexible fleet aggregation and centralized control.