Omnigo Dispatch Software is a web-based solution designed to optimize and streamline emergency security response operations. It centralizes incident creation, assignment, and resource tracking, enabling dispatchers and security teams to respond faster and more effectively. The platform supports real-time collaboration, multi-user event management, and instant access to critical information such as building plans and procedures, improving situational awareness and operational efficiency across healthcare, education, gaming, and enterprise environments.

Key Features

Customizable Dispatcher Environment Dispatchers can personalize their workspace for optimal focus and comfort.

• Undock and arrange multiple windows across monitors
• Select preferred data views and color schemes

Real-Time Collaboration Multiple dispatchers can work on the same event simultaneously without workflow conflicts.

• Field-level editing locks prevent data overwrite
• All other fields remain open for input

Centralized Data Access Unified database integrates with other Omnigo modules for efficient workflows.

• Immediate access to records on people, vehicles, and addresses
• Automated field fills from related modules (evidence, incidents, visitor management)

Situational Awareness Tools Instant access to vital documents and information unique to each call.

• Building floorplans, HAZMAT procedures, contact lists
• Supports rapid and informed response

Mobile App Integration Field officers update status in real-time, reducing manual check-ins.

• Status updates (en route, on scene, clearing) via mobile app
• Automatic time-stamping and logging

Advanced Reporting and Analytics Transform operational data into actionable insights.

• Analyze response times, incident hotspots, and dispatcher performance
• Data-driven strategy refinement

Integrated Planning and Command DISPATCHblue combines dispatch, command, and planning in a single platform3.

• Incident creation and assignment workflows
• Map-centric command interface and multi-layered mapping
• Centralized documentation and FEMA paperwork digitization

Benefits

Faster, More Effective Emergency Response Improves dispatcher performance and officer response times.

• Reduces delays and errors through real-time collaboration
• Ensures the right resources are deployed quickly

Enhanced Operational Efficiency Streamlines information gathering and reporting.

• Prompts for required data and instant access to references
• Simplifies compliance and documentation

Improved Situational Awareness Provides instant access to critical location-specific information.

• Supports safer and more effective incident management

Actionable Insights for Continuous Improvement Enables data-driven safety and resource optimization.

• Identifies trends and hotspots for proactive planning