Directory Password is an on‑premises, web-based add‑on to Directory Update that enables end users to reset their own Active Directory password or unlock a locked account after verifying identity via security questions or an authenticator app; it includes customizable UI text/labels via XML, CSV audit logs, and optional email notifications to the user, their manager, or a designated address.[2] Directory Update on its own allows users to change their password when they know the current one; pairing it with Directory Password adds forgotten password reset and self‑unlock capability.[5][2] Directory Manager supports delegated password resets and unlocks by authorized staff and can also use the same security questions or authenticator code for validation.

Key Features

Self‑service password reset Reset forgotten passwords after verification.

• Web workflow to reset password once identity is verified
• Honors existing Active Directory password policies

Self‑service account unlock Recover quickly from lockouts.

• Users can unlock their own locked AD account after verification
• Reduces routine help desk tickets

Identity verification options Flexible user validation.

• Security questions defined and localized in Directory Update
• Two‑factor verification via an authenticator app (e.g., Microsoft Authenticator)

Customizable interface Adapt to organizational language and guidance.

• All text and labels customizable via XML configuration files
• Aligns instructions and localization with internal policies

Audit and notifications Maintain traceability and awareness.

• Usage audited to CSV text files
• Email notifications to end user, manager, or predefined address

Benefits

Lower help desk load Shift routine tasks to end users.

• Users self‑reset passwords and unlock accounts without tickets
• Frees support time from up to 30% password/unlock workload

Improved user productivity Faster account recovery.

• Immediate self‑service recovery reduces downtime
• Works within existing AD policy constraints

Stronger operational control Governed and auditable.

• CSV audit trail of resets/unlocks for compliance
• Configurable verification and UI to meet policy needs