Reduce premium leakage with simplicity and convenience. Benefitfocus’ Direct Billing Services offer a simple, convenient way for your employees on leave, as well as retirees, to make their regular premium payments. We’ll invoice and notify participants according to your business rules, collect payment and remit on your behalf—without the need for manual intervention and providing an experience that is easy and non-intrusive for participants.
Vendor
Benefitfocus
Company Website
Overview
Benefitfocus' Direct Billing service streamlines the process of managing billing for employees on leave or retirees. It automates invoicing, payment collection, and reconciliation, reducing the administrative burden for employers. Designed to ensure accuracy and efficiency, the service provides clear communications and ensures participants understand their responsibilities, all while integrating seamlessly with other payroll and benefit systems. The platform is supported by Benefitfocus' dedicated team, ensuring ongoing service and troubleshooting.
Features and Capabilities
- Automated invoicing, collection, and reconciliation processes
- Seamless integration with payroll and benefits systems
- Customizable configuration to fit business requirements
- 24/7 multilingual customer support for participants
- Continuous premium reconciliation to avoid discrepancies
- Tailored communications for participants, enhancing clarity
- Reporting and analytics for tracking billing and payments
- Access to expert in-house support for billing-related queries