DigitalGenius offers a unified AI platform specifically built for ecommerce businesses, designed to fully resolve customer queries, delight customers, and foster loyalty. It integrates conversational AI for understanding, visual AI for comprehension, and generative AI for personalization and empathy. The platform seamlessly integrates with existing tech stacks, including shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty platforms, enabling comprehensive customer service task resolution without human agent involvement. This includes generating return labels, identifying lost packages, conducting carrier investigations, estimating warehouse shipping times, and processing replacements and refunds. Beyond reactive support, DigitalGenius leverages visual AI to detect product defects and read barcodes, automatically triggering replacement orders and alerting quality control teams. Its generative AI, powered by OpenAI and fine-tuned for ecommerce, delivers empathetic and highly personalized responses, adapting to brand tone of voice and preventing unintended content. This system can directly feed from knowledge bases, FAQs, and websites, reducing the need for scripted responses. The platform is available across multiple channels, including Email, Text, Chat, In-App, Social, and Voice, ensuring customers can connect wherever they are. By cutting resolution times, increasing loyalty, freeing up agents, and improving CSAT, DigitalGenius transforms customer service into a strategic asset.

Features & Benefits

• Deep Integrations
  • Seamlessly integrates with existing platforms like shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty platforms to fully resolve customer queries.
  • Generate return labels
  • Identify lost packages
  • Conduct carrier investigations
  • Estimate warehouse shipping times
  • Process replacements and refunds
• Visual AI
  • Trained on diverse products, this AI effortlessly detects defects and addresses quality issues, including reading product barcodes to identify specific affected items.
  • Automatically trigger replacement orders
  • Alert quality control teams
• Generative AI
  • Utilizes top-tier generative AI from OpenAI, fine-tuned for ecommerce, to deliver empathetic and highly personalized responses with built-in safety features.
  • Adapts to fit your brand tone of voice
  • Feeds content directly from knowledge bases, FAQs, and websites
  • Reduces the need for scripting common responses
• CARE AI
  • Focuses on instant customer care, leveraging AI and deep integrations to automatically resolve chat conversations and complex queries, boosting customer lifetime value.
• PURCHASE AI
  • Aims to increase conversion rates by intelligently recommending products, alleviating purchase concerns, answering product questions, and turning support interactions into sales opportunities.
• PROACTIVE AI
  • Enables businesses to detect and resolve customer problems before they reach out, proactively tracking late orders, expediting shipping, and offering replacements or refunds.
• Omnichannel Availability
  • Ensures customer service is accessible across various communication channels, including Email, Text, Chat, In App, Social, and Voice, meeting customers where they are.