Overview

CenTrak Digital Wayfinding is a comprehensive navigation solution developed for healthcare facilities to improve patient and visitor experiences. It leverages Bluetooth Low Energy (BLE), Wi-Fi, and optional GPS to provide precise, turn-by-turn navigation across complex hospital campuses. The system is designed to reduce patient stress, prevent missed appointments, optimize visitor flow, and support emergency operations. It delivers interactive maps, contextual directions, and intuitive guidance on kiosks, mobile devices, and digital displays, ensuring users can reach destinations efficiently and safely without downloading a dedicated app. The solution integrates seamlessly with facility data, enabling accessible routes, staff-only paths, and real-time updates for operational insights.

Features and Capabilities

• Indoor and Outdoor Navigation: Seamless navigation across entire hospital campuses, including parking lots, entrances, and outdoor walkways, ensuring visitors and patients can easily find their way.
• Customizable Routes: Route options that account for accessibility needs, restricted zones, quarantine areas, stairs, elevators, and outdoor paths, supporting ADA compliance and safety requirements.
• Points of Interest (POI): Detailed information about departments, clinics, restrooms, waiting areas, amenities, and other critical locations to enhance the overall experience.
• QR Code Integration: Quick access to maps and navigation via QR codes, eliminating the need for users to install a separate mobile application.
• Real-Time Updates: Dynamic navigation that reflects real-time changes, including patient appointment schedules, department relocations, or construction zones, ensuring accurate guidance.
• "Save My Parking" Feature: Lets visitors record their parking spot location and receive directions back, simplifying the parking experience and reducing stress.
• Geofencing Capabilities: Supports location-triggered notifications, alerts, and analytics, enabling hospitals to engage users contextually and gather operational insights.
• Secure Location Sharing: Allows patients or staff to share their location with trusted parties while preserving privacy and data security.
• Multi-Platform Access: Navigation accessible through mobile devices, interactive kiosks, and digital signage displays, providing flexible and user-friendly guidance options.
• Integration with Facility Systems: Works with existing EMR/EHR and other hospital systems to coordinate patient flow, staff routing, and operational efficiency.