Digital Recalls

Digitalize recall collaboration and automate recall workflows to improve product retrieval precision, streamline recall reporting and coordination, and get reimbursement credits and replacement product faster.

Accelerate Recall Processes and Workflows to Improve the Efficiency of Your Pharmacy

TraceLink Digital Recalls revolutionizes recall management by automating and digitalizing the time-consuming, labor-intensive tasks underpinning recall processes. This enables health systems and pharmacies to accelerate the end-to-end recall process from notification to remediation, driving improvements to operational efficiency, inventory management, regulatory compliance, and patient care. Digital Recalls enables a faster, more efficient recall process by:

• Digitalizing and distributing alerts in real time to alleviate recall noise.
• Pinpointing which sites received recalled product to accelerate retrieval.
• Streamlining recall communication and reporting for better visibility.
• Generating digital audit trails automatically to demonstrate compliance.

Digitalize and Automate Every Step of the Recall Process

TraceLink Digital Recalls is a purpose-built solution suite for digitalizing recall coordination and automating pharmacy workflows. Product Information Management - Digital Recall Notifications Receive new recall notifications in real-time in a digital format that can be used to enrich critical inventory and pharmacy systems and improve the efficiency of pharmacy workflows. U.S. Drug Supply Chain Security Act (DSCSA) Compliance Crosscheck digitalized recall data against DSCSA EPCIS data to identify which sites received recalled product, how much they received, and which deliveries contained impacted product. Supply Chain Work Management for Product Recalls Orchestrate recall management and monitoring activities across multiple sites with a single shared platform to streamline communication, get visibility into progress, and capture activity in digital audit trails.

Every New Recall Takes Resources Away from Your Pharmacy Team

Pharmacy teams nationwide are operating at their limits. Product recalls further exacerbate this, as pharmacists and pharmacy technicians need to act quickly to ensure patient safety and prevent stockouts. However, the processes for identifying, retrieving, and reporting on recalled product are full of labor-intensive, time-consuming steps that slow response speeds and introduce opportunities for errors.

Difficulty surfacing new recalls from the “noise”

Pharmacies receive multiple alerts for each recall. New recall events often get buried among duplicate alerts, delaying response times.

Operational inefficiency due to limited visibility

Pharmacists can’t tell if they’re impacted by a recall without first spending time to review purchase histories or manually check shelves.

Miscommunication and errors from suboptimal tools

Recalls are coordinated over email and phone, while findings are recorded on spreadsheets or paper forms, which create points of risk.

Undocumented processes create compliance risks

Many steps in the recall process go undocumented in an effort to speed up response, which poses compliance risks during audits.

Digitalize Your Recall Process to Speed Product Retrieval and Streamline Reporting

• Get alerts for the recalls that need your attention
• Pinpoint which locations received recalled product
• Manage the end-to-end recall process from one place
• Automatically capture a digital audit trail