Digital Portfolio Management (DPM) by ServiceNow provides a comprehensive interface for application, service, and product owners to manage their offerings effectively across the entire lifecycle. This solution enhances decision-making through an end-to-end view of services, applications, and products, allowing organizations to align their digital initiatives with strategic goals.

Key Features

Enterprise Portfolios View and manage service portfolio taxonomies, measuring and comparing performance metrics across different levels.

• Comprehensive performance monitoring
• Taxonomy management for services

Personal Portfolios Create tailored portfolios for managing specific services, applications, and products collectively.

• Customizable views for individual needs
• Easy tracking of personal service metrics

Services and Apps Management Prioritize backlogs and plan roadmaps within the context of specific services or applications.

• Contextual planning capabilities
• Enhanced backlog management

Lifecycle Management Utilize operational and experiential data to plan confidently throughout the service lifecycle.

• Data-driven decision-making
• Insightful analytics for planning

Roadmaps Review planned work, make necessary adjustments, and assess impacts on funding.

• Visualize project timelines
• Track alignment with strategic objectives

Benefits

Enhanced Service Performance Improve service delivery at all levels with targeted performance metrics.

• Data-driven insights for better service quality
• Continuous improvement through performance tracking

Risk and Compliance Management Proactively assess risks associated with hardware and software deployments.

• Early identification of potential issues
• Improved compliance tracking

Holistic View of Services Keep stakeholders informed about outages, changes, and incidents with full context.

• Real-time updates on service status
• Contextual information for quicker responses