Veefin's Digital Onboarding module provides a modular lending system component designed to automate and streamline the entire customer onboarding process. This solution significantly enhances the digital user experience by enabling lightning-fast onboarding, often completed in mere minutes. It addresses critical pain points for financial institutions by reducing onboarding Turnaround Time (TAT) by up to 90%, minimizing manual errors by 95%, and decreasing customer drop-off rates by 60%. The system supports both self-onboarding, allowing customers to complete intuitive journeys independently and thereby reducing Customer Acquisition Cost (CAC), and assisted onboarding, where frontline teams can confidently guide customers through the process for various loan products. The platform adopts a customer-first omnichannel approach, ensuring a seamless experience where customers can start paperless onboarding on a mobile device and continue on a desktop, with all their information automatically saved and merged. It comes with pre-integrated communication channels, including email, WhatsApp, phone, and SMS, enabling effective follow-ups and customer assistance. Furthermore, the module includes campaign management and analytics capabilities, allowing institutions to launch social media campaigns to drive engagement and establish multiple points of origination. Custom reporting tools enable the creation of performance reports for teams and provide analytics on customer interactions, helping to optimize customer experience and maximize the penetration of loan products.

Features & Benefits

• Automated & Streamlined Lending Onboarding
  • Experience the power of a modular lending system that automates and streamlines the entire customer onboarding process, delivering an enhanced digital user experience.
  • 90% Less Onboarding TAT
  • 95% Less Manual Errors
  • 60% Less Dropoffs
• Self Onboarding
  • Enables customers to onboard themselves through intuitive journeys, significantly reducing Customer Acquisition Cost (CAC) and Turnaround Time (TAT) for onboarding.
• Assisted Onboarding
  • Empowers frontline teams to confidently assist customers in onboarding across various loan products.
• Customer-First Omnichannel Approach
  • Allows customers to initiate paperless onboarding from a mobile device and seamlessly continue on a desktop, with all information saved and merged.
• Pre-Integrated Communication Channels
  • Facilitates follow-ups and assistance to customers across multiple communication touchpoints.
  • Emails
  • Whatsapp
  • Phone
  • SMS
• Campaign Management and Analytics
  • Enables the launch of social media campaigns to drive customer engagement and establish multiple points of origination.
• Custom Reports
  • Provides tools to build performance reports for teams and gain analytics on customer interactions, aiming to improve customer experience and maximize loan product penetration.