Digital Front Door is a comprehensive patient engagement platform designed to empower healthcare organizations by centralizing access to care and health information. It addresses critical challenges in healthcare, such as barriers to access and ongoing resourcing issues faced by hospitals and other in-person healthcare sites, particularly in the post-COVID era and during the broader transition to digital-first health services. The platform serves as a central hub for patients and providers, facilitating access to essential health information, advice, efficient triage, digitally enabled care, and continuous care management. By streamlining initial interactions and providing a modern, user-friendly digital experience, Digital Front Door aims to reduce the strain on staff and traditional healthcare infrastructure, ultimately improving overall patient access and engagement.

Features & Benefits

• Remove Barriers to Healthcare Access
  • Leverages multi-channel patient engagement and digital-first triage to enhance accessibility.
• Rapid Triage Capabilities
  • Enables quick progression from initial contact to triage within minutes, utilizing integrated chat and teleconferencing functionality.
• Reduce Staff Strain
  • Alleviates pressure on healthcare staff and traditional in-person sites by automating and digitizing patient interactions.
• Fully Configurable
  • The platform is highly customizable to meet the specific operational needs of any healthcare organization.
• Modern Patient Experience
  • Offers a user-friendly and fully digital patient journey, ensuring a seamless and intuitive experience.
• Single Hub for Interactions
  • Acts as a central point for all initial patient interactions with healthcare systems.
• Unified Workflow
  • Provides an end-to-end patient workflow, covering intake, patient assessment, virtual visits, continuous care follow-ups, and transition of care via digital eReferral.
• Digital Health Directory
  • Includes a digital directory of healthcare practitioners and community care services.
• Virtual Visit Enabled
  • Facilitates instantaneous and secure virtual visit conferencing and chat between patients and providers.
• Modern Triage Workflow
  • Features automated patient triage via a chatbot, efficiently assigning patients to specialized queues.
• Phone & Interpreter Ready
  • Offers compatibility with inbound phone calls through Twilio and real-time medical interpreters via Voyce.
• Built For Security
  • Underpinned by a secure and privacy-compliant digital infrastructure, ensuring data protection.