Futuristic processes powered with automation, AI, and analytics 

Supercharge your digital debt collections with completely automated borrower journeys powered by AI and insights from Machine Learning models

• **Make collections digital-first: **Increase digital debt collections and resolutions with a proactive, non-intrusive approach to debt management - Deploy omnichannel communications via SMS, email, WhatsApp, IVR, and calling - Measure the effectiveness of multiple digital channels - Share single-click personalized payment links to expedite digital loan repayments - Monitor quality and ensure compliance with data privacy and regulatory frameworks
• **Add actionable insights into Collections: **Deploy AI-powered, agile, scalable, and efficient digital debt collection. - Utilize ML models for recoverability and reachability scores of borrower. - Leverage Credgenics' consultative approach for digital contactability across the 5 levers of digital communication Channel, Language, Content, Intensity, and Time of communications. - Align campaign strategy with risk and language-based segmentation
• **Identify the most appropriate mode of collections: **Build a trustworthy brand for your borrowers - Contact borrowers with region-specific SMS and Voice message campaigns  - Gain real-time visibility of all interactions with borrowers including call recordings on the CG Platform - Perform A/B testing and modify strategies to improve engagement with our campaign performance monitoring
• **Leverage the power of AI for automated outreach: **Add the super-efficient man-machine model involving AI bots - Automate digital-first customer journey with AI-powered Voicebots - Post-call automatic follow-ups and with bots that can gauge willingness to pay - Align campaign strategy with risk and language-based segmentation - Derive contactability and conversion intelligence

Features

• Automated workflows: Streamlines debt collection processes and reduces manual effort.
• Real-time tracking: Provides up-to-date status on debt recovery activities.
• Compliance management: Ensures adherence to legal and regulatory requirements.
• Data analytics: Offers insights to optimize collection strategies.
• Multi-channel communication: Facilitates engagement with debtors through various channels.